Privacy Policy

Disclaimer

Iron Cross Records (“we,” “us,” “our”) operates www.ironcrossrecords.com and provides recording, mixing, mastering, and related services in person (locally) and remotely (worldwide). This Privacy Policy explains how we collect, use, disclose, and protect personal information.

Controller: Jacob Stieneker, Indiana, USA
Contact: ironcrossrecordsllc@gmail.com
Mailing address: 7557 S Co Rd 900 E, Velpen, IN, 47590, USA

Personal Information We Collect

We collect the following categories of information:

Identifiers & contact details: name, email address, phone number, postal address (including addresses for travel to sessions).
Order & transaction details: services ordered, invoices, billing and shipping addresses.
Payment information: Payments are processed by our website platform and its integrated payment providers (e.g., PayPal, Apple Pay, credit/debit card processors). We do not store full card numbers.
User-generated content: audio files, project materials, and messages you provide.
Technical data & usage information: basic information collected by our website (built on Wix), which may include IP address, device/browser information, pages viewed, interactions, and session data.
Cookies & similar technologies: essential site cookies and platform-standard analytics cookies set by our website platform.
We do not intentionally collect sensitive personal information. We do not knowingly collect information from children under 13.

How We Collect Information

Directly from you when you submit forms, request services, send files, or communicate with us.
Automatically through our website and its cookies/analytics (standard for Wix-built sites).
From payment processors when you complete a transaction (we receive limited payment metadata and status, not full card details).

How We Use Information (Purposes of Processing)

We use personal information to:

Provide and operate services (recording, mixing, mastering, and related work).
Communicate with you (quotes, scheduling, project updates, support).
Process payments and prevent fraud (via integrated payment providers).
Issue invoices and maintain records for accounting, tax, and compliance.
Improve the site and services (basic analytics, troubleshooting).
Marketing communications (if you opt in, where required by law).
Comply with legal obligations and enforce our agreements.

Legal Bases (EU/UK users, if applicable)

Where GDPR/UK GDPR applies, we rely on:

Contract (to provide requested services and process transactions).
Legitimate interests (service improvement, security, record-keeping).
Consent (for certain cookies/marketing where required).
Legal obligations (tax and accounting).
You can object to processing based on legitimate interests where applicable.

Sharing and Disclosures

We share information only as necessary to operate our business:

Website hosting & platform: our site is built and hosted on a third-party website platform (e.g., Wix and its infrastructure/service providers).
Payment processing: integrated processors (e.g., PayPal, Apple Pay, card processors) handle payments. We do not store full card details.
Email & productivity tools: to communicate and manage projects (e.g., email services).
Service providers & subprocessors: IT, analytics, security, and support vendors that help us operate the site.
Legal/compliance: to comply with law, enforce terms, or protect rights and safety.
Business transfers: in the event of a restructuring or transfer of assets.
We do not sell personal information and do not share personal information for targeted advertising as defined under U.S. state privacy laws.

Cookies and Analytics

Our site uses cookies and similar technologies:

Essential cookies for core functionality and security.
Analytics/performance cookies provided by our website platform to understand site usage and improve services.
Advertising cookies are not intentionally used by us; if introduced in the future, we will update this policy and obtain consent where required.

Your choices:

Browser controls can block or delete cookies (site functionality may be affected).
For EU/UK visitors, if a cookie banner is presented, you can manage non-essential cookies via the banner/settings (where applicable).

Data Retention

Orders & invoices: retained as required for tax, accounting, and legal compliance.
Project files (e.g., audio stems): retained for the duration of the project and a reasonable period afterward to support revisions or redeliveries.
Communications/support: retained to maintain records of services delivered.
Analytics/technical logs: retained per platform defaults and business needs.

We delete or anonymize information when it is no longer needed for the purposes described above or required by law.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including HTTPS in transit and access controls for business systems. No method of transmission or storage is completely secure.

International Transfers

Because we accept remote projects worldwide and use third-party service providers, your information may be processed in countries other than your own (including the United States and other jurisdictions). Where required, appropriate safeguards (such as Standard Contractual Clauses) are used by our providers to protect personal information during international transfers.

Your Privacy Rights

Your rights depend on your location:

U.S. state laws (including Indiana): subject to applicability thresholds, you may have rights to access, correct, delete, and obtain a copy of certain personal information, and to opt out of targeted advertising or sale (we do not sell/share for targeted ads).
EU/UK (if applicable): rights include access, rectification, erasure, restriction, objection, portability, and withdrawal of consent (where processing is based on consent).

To make a request, contact jaystieneker13@gmail.com. We may need to verify your identity and will respond within the time required by applicable law.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us to request deletion.

Third-Party Links

Our site may contain links to third-party sites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with an updated effective date on this page. Material changes will be highlighted or otherwise communicated when required.

Contact

For questions or to exercise your rights, contact:
Email: ironcrossrecordsllc@gmail.com

Phone: (812) 827-1266
Mailing address: 7557 S Co Rd 900 E, Velpen, IN, 47590, USA